- Conditions of sales
- Website terms and conditions
(Last updated: August 2017)
Please take a moment to read the following policy which explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites or mobile applications (together the “Platforms”), when you visit L’ÉCOLE, School of Jewelry Arts or contact us by telephone.
Information you provide to us and how we use it
To access certain areas of our Platform, you will need to register with us. During the registration process you will be asked to submit personal information about yourself (including your name, shipping and billing addresses, date of birth, e-mail address, telephone number and payment details). By entering your details in the fields requested, you enable L’ÉCOLE, School of Jewelry Arts to provide you with the services you select.
In addition, we may also collect personal information from you when you correspond with us (for example, when you send us e-mail communications or send us letters).
We also collect certain information automatically about visitors to our Platform.
We will use the information we collect from you to:
- manage and fulfil purchase orders and to provide after-sales service;
- deal with your enquiries and requests;
- send service related communications, including announcements and administrative messages such as order confirmation;
- announce new services and events relating to us in accordance with your communications preferences (please see the ''Editing or deleting your personal information” section below for further information about how you can control these updates);
- conduct market research so that we can continuously improve the services we provide to our customers;
- prevent fraud and other prohibited or illegal activities;
- understand how our Platform is used so that we can continuously improve our Platform and offerings.
Sharing your information
We do not rent, sell or share personal information about you with other people or non-affiliated companies outside the Richemont group except under the following circumstances:
- to third party providers who provide services on our behalf such as online payments, processing credit card transactions and handling credit checks and fraud prevention;
- we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and
Protecting your information
We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.
How to edit, delete or access your personal information
You have the right to ask for a copy of any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e. non-marketing) communications, such as e-mail updates on your order status). If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address listed below.
By email: firstname.lastname@example.org
By phone: +852 2532 7259
Richemont Asia-Pacific Limited,
Van Cleef & Arpels division,
Room 909 Jardine House, 1 Connaught Place, Central, Hong Kong
The following terms and conditions and any other related rules that are adopted by L’ÉCOLE, School of Jewelry Arts and made available as provided herein (collectively the “Conditions of Sale”) shall apply to all sales of L’ECOLE Van Cleef & Arpels’ courses, conversations and other training services offered in Hong Kong (“Courses”) on the website identified by the domain name "www.hk.lecolevancleefarpels.com" (the "Website") that you (the “Client” or “you”) may order from Richemont Asia-Pacific Limited, Van Cleef & Arpels division, Room 909 Jardine House, 1 Connaught Place, Central, Hong Kong (“L’ECOLE Van Cleef & Arpels” or referred to herein as “us”, “our” or “we”) on behalf of L’ECOLE Van Cleef & Arpels, Paris (France), a school organized and existing under the laws of France and whose registered offices are located 22 place Vendôme, 75001 Paris, France, by contacting by telephone the customer contact center of L’École, The School of Jewelry Arts at the following number (+852 2532 4837) or as indicated on the Website (the “Point of Contact”).
These Conditions of Sale apply exclusively to sales of Courses in Hong Kong made through the Point of Contact of L’ÉCOLE, School of Jewelry Arts in Hong Kong. L’ÉCOLE, School of Jewelry Arts may modify the Conditions of Sale from time to time, at its sole discretion.
The Conditions of Sale applicable to any order placed through the Point of Contact are those in force at the time that an order has been placed by you or on your behalf by L’ECOLE Van Cleef & Arpels’ contact center representative (the “Ambassador”).
2. PURCHASING ELIGIBILITY
Individuals who (a) have reached the age of majority (eighteen in most countries) and (b) have legal capacity to enter into contracts may order Courses offered on the Website through the Point of Contact. If you are under the age of majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and thereby assent to these Conditions of Sale. Any orders placed in contravention to this provision shall be null and void.
By placing an order through the Point of Contact, you represent and warrant that you are a bona fide end-user Client and will not deliver, sell or otherwise market the Courses or purchase the Courses for commercial purposes or any other commercial benefit. If despite our efforts, a Course is no longer available or if L’ÉCOLE, School of Jewelry Arts believes, for legitimate grounds, that an order would violate these Conditions of Sale, L’ÉCOLE, School of Jewelry Arts may refuse the order.
3. COURSES AVAILABILITY; DATE AND PLACE OF EXECUTION
All orders placed through the Point of Contact are subject to availability and acceptance by L’ECOLE Van Cleef & Arpels.
L’ÉCOLE, School of Jewelry Arts reserves the right to change the assortment of Courses proposed on its Website or through the Point of Contact and may limit from time to time the quantity of Courses that may be ordered by a Client in a single buying course.
The Point of Contact and the Website can provide you with information regarding Courses that are currently available for sale through the Point of Contact. When calling the Point of Contact, an Ambassador will provide you with further information as to Course availability and assist you with your purchase.
The Courses will be performed at the following address: L’ECOLE Van Cleef & Arpels, the Police Married Quarters (PMQ) No. 35 Aberdeen Street, Central, Hong Kong.
4. ACCOUNT REGISTRATION; PERSONAL INFORMATION
In order to place an order through the Point of Contact, you or the Ambassador on your behalf will be required to register. In order to register, you will be required to provide valid and up-to-date personal information, such as your legal name, phone number and e-mail address, and to confirm that you have reached the age of majority.
If you are willing to proceed, your offer to place an order will be processed as follows. Once you have chosen a Course on our Website, please print or submit the order form that is accessible on our Website, or call the Point of Contact and an Ambassador will follow up and send you the order form by email.
If you wish to print and send the order form in writing, please fill it out, sign it and send it back by email to email@example.com, by fax to the Point of Contact (+852 2523 0776 or as indicated on the Website), or by post to the address of L’ECOLE Van Cleef & Arpels, room 909 Jardine House, 1 Connaught Place, Central, Hong Kong.
Subject to receiving full payment of the order, and except in case of force majeure, the Courses will be performed on the date mentioned on the Website or by the Point of Contact when you placed the order.
6. PRICES, TAX
All Prices for the Courses shown on the Website or quoted by the Point of Contact are in Hong Kong dollars (HKD).
L’ÉCOLE, School of Jewelry Arts reserves the right to modify prices at any time without prior notice. However, the price of a Course displayed on the Website or quoted by the Point of Contact, as indicated at the time L’ÉCOLE, School of Jewelry Arts provides you with a Confirmation of Order, will be honoured by L’ECOLE Van Cleef & Arpels.
Notwithstanding anything to the contrary provided for herein, L’ÉCOLE, School of Jewelry Arts reserves the right to refuse, cancel and terminate orders at any moment in time for legitimate grounds. For example, L’ÉCOLE, School of Jewelry Arts may refuse, terminate or cancel your order if there is an on-going dispute concerning payment of a prior order or if L’ÉCOLE, School of Jewelry Arts suspects that you have violated these Conditions of Sale.
You may pay by local Hong Kong bank check, overseas bank transfer, credit card over phone or in several Van Cleef & Arpels boutiques in Hong Kong, as further detailed on the Website or by the Point of Contact.
In any event, your full payment of the order must be received by L’ÉCOLE, School of Jewelry Arts prior to the date of performance of the Courses that you have ordered.
In case of payment by overseas bank transfer, please do not forget to mention the order reference number in your bank wire transfer form. L’ÉCOLE, School of Jewelry Arts will not charge a fee for paying by bank wire transfer, but please ensure that we receive the full amount mentioned in the Confirmation of Order. Please note that some financial institutions may charge you a fee for using a bank wire transfer.
Several Van Cleef & Arpels boutiques in Hong Kong may accept payment by cash, check and credit cards on behalf of L’ECOLE Van Cleef & Arpels. These boutiques currently include those located in Landmark Princes, Lee Gardens and the Peninsula hotel, but please check our Website or call the Point of Contact for further information.
L’ÉCOLE, School of Jewelry Arts takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorised access, disclosure, alteration, and destruction. L’École, The School of Jewelry Arts uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected.
8. CONFIRMATION OF ORDER BY L’ECOLE VAN CLEEF & ARPELS
The order is not confirmed until full payment has been received and confirmed by L’ECOLE Van Cleef & Arpels.
Upon receipt of your full payment, following completion by L’ÉCOLE, School of Jewelry Arts of security checks, L’ÉCOLE, School of Jewelry Arts will send you by e-mail a written Confirmation of Order.
The Confirmation of Order constitutes the acceptance of your order by L’ÉCOLE, School of Jewelry Arts and indicates the existence of a binding contract.
When ordering Courses, you, as the Client, will have the option to choose whether you wish to receive an invoice to your billing address. If you decide at this moment that you do not want to receive an invoice, you may request an invoice no longer than twelve (12) months after purchase confirmation by calling the Point of Contact subject to providing proper identification to the Point of Contact.
In the event you wish to offer L’ÉCOLE, School of Jewelry Arts Courses as gift to a third party (“Gift Recipient”), please note that L’ÉCOLE, School of Jewelry Arts will not send the invoice and payment details to the Gift Recipient.
L’ÉCOLE, School of Jewelry Arts will accept that you cancel an order by sending a written request to L’ECOLE Van Cleef & Arpels, room 909 Jardine House, 1 Connaught Place, Central, Hong Kong or by calling the Point of Contact for that matter, provided that your request for cancellation reaches L’ÉCOLE, School of Jewelry Arts no later than two (2) weeks before the date scheduled for the related Course. If your cancellation request reaches us after that date, no cancellation will be accepted and no refund will be made.
L’ÉCOLE, School of Jewelry Arts may exceptionally cancel Courses in case of force majeure, as defined below, or if the professor is not able to attend. If that is the case, we will contact you as soon as possible and postpone the Course to a later date if possible, or cancel the Course if it cannot be postponed.
In case of cancellation, we will reimburse you all payments received from you, without undue delay and in any event not later than thirty (30) days from the day on which we informed you about the cancellation, but no other form of compensation or damages will be due by L’ECOLE Van Cleef & Arpels. We will carry out such reimbursement using the same means of payment that you used for the initial transaction, without charging you any fee.
11. FORCE MAJEURE
If L’ÉCOLE, School of Jewelry Arts is at any time prevented from performing its obligations hereunder due to force majeure events, then the order shall be suspended immediately, and will be cancelled by L’ÉCOLE, School of Jewelry Arts if we cannot postpone the Course to a later date. For the purpose of these Conditions of Sale, “force majeure” shall mean acts of God, acts of war, terrorism, civil disorders, epidemics, earthquake, fire, storm, flood, typhoon no. 8, black rain, government or legal restrictions, or other events not within the control of L’ECOLE Van Cleef & Arpels.
12. LEGAL GUARANTEE
You may have mandatory legal rights under applicable national legislation governing the sale of Courses; those legal rights are not affected by these Conditions of Sale.
13. ACCURACY OF PRICING, SERVICE DESCRIPTIONS
While L’ÉCOLE, School of Jewelry Arts endeavours to verify the accuracy of any information it places on the Website, in advertisements or catalogues or by the Point of Contact, it makes no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. L’ÉCOLE, School of Jewelry Arts does not confirm the price of a L’ÉCOLE, School of Jewelry Arts Course until a Confirmation of Order has been issued by L’ECOLE Van Cleef & Arpels, indicating the existence of a binding sales contract. If a L’ÉCOLE, School of Jewelry Arts Course’s current price is different than the price posted on our Website, then L’ÉCOLE, School of Jewelry Arts will either contact the Client for instructions or, if L’ÉCOLE, School of Jewelry Arts cannot obtain your instructions, reject the order and notify you of such rejection.
While every effort will be made to ensure that the descriptions, photographs or graphical representations relating to the L’ÉCOLE, School of Jewelry Arts Courses detailed on the Website or in a catalogue are as accurate as possible, L’ÉCOLE, School of Jewelry Arts does not warrant that such materials or other content are error-free, whether as a result of inaccuracy, omission, obsolescence or otherwise.
14. FINAL PROVISIONS
Information and complaints. In case of any complaints, please contact our Point of Contact at the following address: L’ECOLE Van Cleef & Arpels, room 909 Jardine House, 1 Connaught Place, Central, Hong Kong. For further information or complaints, you may also contact the Point of Contact on the telephone number and e-mail address indicated on the Website.
Severability. In the event that any provision of the Conditions of Sale shall be determined to be partially void or unenforceable by any court having jurisdiction and for any reason whatsoever, it shall be void or unenforceable to that extent only and no further, and the validity and enforceability of any of the other provisions of the Conditions of Sale shall not be affected.
15. GOVERNING LAW
These Conditions of Sale shall be governed by and construed in accordance with the laws of Hong Kong SAR, without reference to conflict of law provisions.
Any dispute, controversy or claim arising out of or in relation to the Courses or these Conditions of Sale shall be adjudicated by the competent courts of Hong Kong SAR.
Without any restriction to bring proceedings before a court, L’ÉCOLE, School of Jewelry Arts or the Client will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the Courses, the Conditions of Sale or any breach thereof.
We may make changes from time to time so please check back regularly to keep informed of updates.
About L’ÉCOLE Van Cleef & Arpels
L’ÉCOLE, School of Jewelry Arts has its registered offices at L’ÉCOLE Van Cleef & Arpels, 22, place Vendôme, 75001 Paris, France. The Platforms are edited by L’ÉCOLE Van Cleef & Arpels. Our VAT number is FR 66 433901485.
About our hosting services
Hosting Services for our website is provided by Richemont International S.A. Route des Biches 8CH-1752 VILLARS-SUR-GLÂNE 2, which is located in Switzerland.
Mobile applications may be hosted by us or by other companies and you should refer to the relevant conditions of such other company.
Use of materials on the Platforms
L’ÉCOLE, School of Jewelry Arts has created its various Platforms to provide information about its company and products for your personal use. Whilst considerable effort has been made to ensure that the visual representations of L’ÉCOLE, School of Jewelry Arts products displayed on the platforms are representative of the colour, design and style etc. of the original products, slight variations, distortions and/or differences may be apparent when compared to the original product. This may, for example, be due to technical issues such as your browser or computer settings. Accordingly, L’ÉCOLE, School of Jewelry Arts cannot be held liable for any apparent differences in the product images represented on the Platforms and the original products.
You may download one computer copy, download the application on to your mobile device or print one copy of the material made available to you for your own non-commercial, educational, private or domestic use only, provided that proprietary notices, in particular intellectual property notices such as copyright©, trademark™, are preserved intact and are not modified, deleted or changed. Unless otherwise stated, you should assume that everything that you see or read on the Platforms (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, music, written and other materials) ("L’ÉCOLE Van Cleef & Arpel Material") are protected by legislation such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide.
Your submissions and unsolicited communications
Any unsolicited communication or material that you transmit to L’ÉCOLE, School of Jewelry Arts via the Platforms, by electronic mail or otherwise, including, but not limited to, any data, questions or answers, comments, suggestions, or the like will be treated as non-confidential and non-proprietary by L’ÉCOLE Van Cleef & Arpels. By sending communications to L’ÉCOLE Van Cleef & Arpels, you automatically grant L’ÉCOLE, School of Jewelry Arts Arts a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, publish, edit, translate, distribute, perform, and display such communication(s) alone, or as a part of other works in any form, media, or technology whether now known of hereafter developed and to sublicense such rights to anyone. Anything that you transmit may be used by L’ÉCOLE, School of Jewelry Arts and its affiliated companies for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products using such information.
Furthermore, L’ÉCOLE, School of Jewelry Arts enjoys a worldwide reputation for both the design and manufacture of high quality luxury items including jewellery and watches. To this end, it possesses its own sources of creativity, in particular highly skilled teams of designers who conceive and perfect L’ÉCOLE Van Cleef & Arpels’s creations. As a result, L’ÉCOLE, School of Jewelry Arts cannot agree to or accept to be the receiver of unsolicited proposals of collaboration. Indeed, it is conceivable that L’ÉCOLE, School of Jewelry Arts may already be working on similar ideas and/or creations. Consequently, you are advised that L’ÉCOLE, School of Jewelry Arts is not interested in receiving ideas or other proposals relating to creations they may wish to submit.
Limitation of liability
This section applies to the Platforms and not to the products that may be sold online or by phone by one of our local or regional markets.
L’ÉCOLE, School of Jewelry Arts tries to ensure that the information provided is accurate and complete. However, L’École, The School of Jewelry Arts does not warrant or represent that L’ÉCOLE Van Cleef & Arpels’s Material is accurate, error-free or reliable or that use of L’ÉCOLE, School of Jewelry Arts Material will not infringe rights of third parties. Your use of of the Platforms is at your own risk.
L’ÉCOLE, School of Jewelry Arts does not warrant that the functional and/or technical aspects of the Platforms or the L’ÉCOLE, School of Jewelry Arts Material will be error free or that the Platforms, L’ÉCOLE, School of Jewelry Arts Material or the servers that make them available are free of viruses or other harmful components. If use of the Platforms or L’ÉCOLE, School of Jewelry Arts Material results in the need for servicing or replacing property, material, equipment, data or other element, L’ÉCOLE, School of Jewelry Arts is not responsible for those costs. Without limiting the foregoing, everything on the Platforms is provided to you "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. L’École, The School of Jewelry Arts and its suppliers make no warranties about the L’École, The School of Jewelry Arts Material, software, text, downloads, graphics, and links, or about results to be obtained from using the Platforms.
Under no circumstances whatsoever shall L’ÉCOLE, School of Jewelry Arts be liable for any loss arising out of or in connection with the use of information available from the Platforms whether direct or indirect including, without limitation, any liability relating to any loss of use, interruption of business, lost profits or lost data, or incidental, special or consequential damages of any kind regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if L’ÉCOLE, School of Jewelry Arts has been advised of the possibility of such damages.
Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations may not apply.
In general, all trademarks, logos and service marks (collectively the "Trademarks") that appear on the Platforms are registered, unregistered or otherwise protected L’ÉCOLE, School of Jewelry Arts trademarks or are licensed for use by L’ÉCOLE, School of Jewelry Arts by third parties. Other trademarks are proprietary marks and are registered to their respective owners. Nothing contained on the Platforms should be construed as granting, by implication or otherwise, any licence or right to use any trademark without L’ÉCOLE Van Cleef & Arpels’s prior written permission or that of such third party who owns the trademark. Misuse of any trademark displayed on the Platforms, or any other content on the Platforms, except as provided herein, is strictly prohibited.
All content (including text, images and videos) on the Platforms are either Copyright © L’ÉCOLE, School of Jewelry Arts or are licensed for use by L’ÉCOLE Van Cleef & Arpels. All rights are reserved. Please refer to the section above on Use of Materials on the Platforms.
Links & linking
The Platforms may contain links to other platforms operated by third parties not affiliated to L’ÉCOLE Van Cleef & Arpels. The inclusion of any link to such third party sites does not imply endorsement by L’ÉCOLE, School of Jewelry Arts of those sites. L’ÉCOLE, School of Jewelry Arts has not reviewed all of the content contained in the linked sites and is not responsible for the content or accuracy of any off-site pages or any other sites linked to any of the Platforms. If you choose to click through any link to off-site pages or third party sites then this is at your own risk.
L’ÉCOLE, School of Jewelry Arts does not authorise linking to any of its Platforms from a third party platform without its express prior written authorisation.
Termination and suspension
Unless otherwise specified, the information and materials presented on the Platforms are presented solely for the purpose of promoting L’ÉCOLE Van Cleef & Arpels’s products and services and in certain cases to present products for sale via a variety of means. L’ÉCOLE, School of Jewelry Arts makes no representation that L’ÉCOLE, School of Jewelry Arts Material is appropriate or available for use in every country of the world. You use the Platforms at your own risk and are responsible for compliance with applicable local laws, keeping in mind that access to L’ÉCOLE, School of Jewelry Arts Material may not be legal by certain persons or in certain countries. Our products are available in many parts of the world. However, the Platforms may identify products that are not available worldwide.
Applicable law and jurisdiction
L’ÉCOLE Van Cleef & Arpels
22 place Vendôme
+33 1 70 70 36 00
Van Cleef & Arpels – Archives © Van Cleef & Arpels
Patrick Gries © Van Cleef & Arpels
Teo Keng Beng
Website design and development
All content in this website unless otherwise specified is copyright Van Cleef & Arpels – All rights reserved